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FAQ

Personal information of the guest
When registering for the Site, the Guest provides the following information: Name, First name, e-mail address, telephone. The hotel uses information to fulfill its obligations to the Guest. The hotel undertakes not to disclose the information received from the Guest. It is not considered a violation of the information provided by the Seller to agents and third parties acting on the basis of a contract with the Hotel, in order to fulfill obligations to the Guest. The disclosure of information is not considered a violation of obligations in accordance with reasonable and applicable requirements of the law. The hotel is not responsible for the information provided by the Guest on the Site in a public format.
Payment and security guarantee
You can pay for your order online with a bank card through the payment service of Uniteller. After confirming the order, you will be redirected to the secure payment page of Uniteller, where you will be asked to enter the details for payment of the order. After successful payment, an electronic check with information about the order and data on the payment made will be sent to the e-mail specified in the payment form.
Security guarantees The safety of Uniteller processing is confirmed by the certificate of the data security standard of the payment card industry PCI DSS. The reliability of the service is provided by an intellectual monitoring system for fraudulent transactions, as well as using 3D Secure, a modern technology for the security of Internet payments. Your card details are entered on a special secure payment page. The transfer of information to the processing company Uniteller occurs with the use of TLS encryption technology. Further transfer of information is carried out through closed banking channels having the highest level of reliability.
Uniteller does not transfer your card data to the store and other third parties!
If your card supports 3D Secure technology, in order to make a payment, you will need to undergo additional verification of the user at the issuing bank (the bank that issued your card). To do this, you will be directed to the page of the bank that issued the card. The type of verification depends on the bank. Typically, this is an additional password that is sent to the SMS, a map of variable codes, or other methods. If you have any questions regarding the payment made, you can contact the technical support service of the processing center Uniteller: support@uniteller.ru or by phone 8 800 100 19 60.

Booking conditions
Children and extra beds: One child under 16 years is charged USD 20 per night. Extra beds are available in the rooms.
Cancellation policy: Please note: if you cancel or change your reservation, or in case of no-show, the total amount of the reservation will be charged.
How to cancel a booking: To cancel an order, use the link in your confirmation email
Prepayment: Prepayment is not required.
Can I add an extra bed?
Sofa beds and extra beds are available but subject to room type and availabilities. Charges apply
Do you offer flexible check-in / check-out time?
We try to meet all our guest requirements. Our flexible check-in / check-out times are subject to availability.
What time do you serve breakfast?
Breakfast is available Monday to Sunday between 7:30am-10:30am.
Is there parking available?
Yes and it is free of charge but is subject to availability.
Is it safe to swim in the ocean?
Guests often tell us that the local beaches impressed them most of all that they had seen before. We hope that you will like them, but you will refrain from bathing. But about 20 minutes walk from the hotel among the coastal rocks you can find plots of calm water, suitable for swimming. Other beaches with calmer water are half an hour's drive from Kalametya.
Cancellation policy?
The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival. If the guest doesn't show up or change the date of departure they will be charged the total price.
Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
Yes. The guest is required to contact hotel directly regarding the special activities and arrangement. Extra charges may apply.

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